• info.delatorrellcdist@gmail.com
  • Discover our products and place your
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  • +1 (970) 787-8141
  • Discover our products and place your
Order Now

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Do you need help?

Our FAQs might just have the answer. If you can’t find what you’re looking for, please get in touch with our friendly teams, using the relevant contact information for your query below.

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Want to talk to our customer care team?

Getting in touch with our award-winning Customer Care team is simple! Here’s how you can connect with one of our friendly, eco-conscious team members about your sustainable shopping experience.

info.delatorrellcdist@gmail.com

+1 (970) 787-8141

+1 (970) 216-2145

Grand Jct, CO US 81504

Business Hours

Monday to Friday
8:00 am to 4:00 pm
Saturdays
9:00 am to 12:30 pm

FAQs

We’ve done our best to compile the most common questions our customers have asked us over the years. However, if you still can’t find what you’re looking for, do get in touch with our award-winning Customer Care team.

How can I make a wholesale purchase?

You only need to register as a client and contact us through the following channels:
  • +1 (970) 216-2145
  • +1 (970) 787-8141
  • delatorrepadilla@hotmail.com

How do I place an order?

You can place your order through our communication channels or by filling out the order form available on our website. Our team will assist you throughout the process to ensure a smooth experience.

Can I order individual products?

Yes, you can order individual products, keeping in mind that the minimum unit corresponds to one box.

Is there a minimum order requirement?

Yes, we have minimum order quantities depending on the type of product. Please contact our team for more information.

Do you ship nationwide?

Yes, we deliver throughout the United States. We also offer international shipping depending on the destination and the type of product requested.

What is the estimated delivery time?

Delivery times are adjusted based on the customer’s needs and location. We always strive to provide a fast and reliable service.

I didn’t receive my order – what should I do?

If you haven’t received your order within the expected timeframe, please contact us immediately:

Customer Service:

+1 (970) 787-8141 (Monday to Saturday, 8:00 AM – 5:30 PM)

Email:

delatorrepadilla@hotmail.com

Online Store Contact Form: 

Contact Us

Can I change my delivery address after placing my order?

Yes. If you need to update your shipping address, please send us an email with the new details and your order number to:
  • delatorrepadilla@hotmail.com

Are your products certified for food safety and quality?

Yes, our products are backed by quality seals and certifications that comply with both national and international regulations.

How are the products selected?

Our product selection follows strict national and international quality standards, considering factors such as color, texture, production time, expiration dates (when applicable), and quality control records.

What measures are taken to prevent cross-contamination?

We implement strict protocols in handling, storage, and transportation, including physical separation of raw and processed products, continuous cleaning and sanitization of surfaces and equipment, use of dedicated tools for each product type, staff training, and adherence to Good Manufacturing Practices (GMP). This ensures a controlled and safe distribution process.

What payment methods do you accept?

We accept bank transfers, deposits, and cash payments.

Is there an additional shipping cost?

No. Shipping is included as part of our service, so you won’t incur any extra charges for product delivery. We aim to offer a transparent and worry-free purchasing experience.

How can I find out about promotions and special offers?

Once you’re registered as a frequent customer, you’ll receive updates on promotions, exclusive discounts, and new product launches through our official communication channels, including email, direct calls, and messages.
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