Terms and Conditions
Privacy Policy
This Privacy Policy outlines the terms under which De La Torre LLC uses and protects the information provided by its users when utilizing its website. The company is committed to ensuring the security of its users’ data. When we ask you to fill in personal information fields that can identify you, we do so ensuring that it will only be used in accordance with this document. However, this Privacy Policy may change or be updated over time, so we recommend and emphasize regularly reviewing this page to ensure that you agree with any changes.
Information Collected
Our website may collect personal information such as your name, contact details including your email address, and demographic information. Additionally, when necessary, specific information may be required to process an order or issue an invoice.
Use of Collected Information
Our website uses the collected information to provide the best possible service, particularly to maintain a record of users and orders, if applicable, and to improve our products and services. We may periodically send emails through our website with special offers, new products, and other promotional information that we consider relevant to you or that may benefit you. These emails will be sent to the address you provide and can be canceled at any time.
De La Torre LLC is highly committed to keeping your information secure. We use the most advanced systems and continuously update them to prevent unauthorized access.
Cookies
A cookie is a file sent with the purpose of requesting permission to be stored on your computer. Once accepted, the cookie helps gather web traffic data and facilitates future visits to a recurring website. Another function of cookies is to allow websites to recognize you individually and thus provide a more personalized service.
Our website uses cookies to identify visited pages and their frequency. This information is used exclusively for statistical analysis, after which the data is permanently deleted. You can delete cookies from your computer at any time. However, cookies help provide a better web service and do not grant access to your computer or personal information unless you provide it directly. You can accept or decline cookies, but most browsers automatically accept them to provide a better browsing experience. You can change your computer’s settings to decline cookies if you prefer.
Control Over Your Personal Information
At any time, you can restrict the collection or use of the personal information provided on our website.
This company will not sell, transfer, or distribute the personal information collected without your consent, except when required by a court order.
De La Torre LLC reserves the right to modify the terms of this Privacy Policy at any time.
Order Delivery
Your order will be delivered on the date and time slot selected by you:
Morning: 8 AM – 2 PM
Afternoon: 2 PM – 9 PM
You can verify your selection via email (please check your spam/junk folder).
Before delivery, we will contact you to confirm the location and delivery details.
I Didn’t Receive My Order – What Should I Do?
If you haven’t received your order within the expected timeframe, please contact us immediately:
- Customer Service Line: +1 (970) 787-8141 (Monday to Saturday, 8:00 AM – 5:30 PM)
- Email: delatorrepadilla@hotmail.com
- Online Store Contact Form: Contact Us
Can I Change My Delivery Address After Placing My Order?
If you need to change your delivery address, you must send an email with the updated shipping details and your order number to delatorrepadilla@hotmail.com.
We appreciate that any changes be made on the same day the order was placed before 8 PM.
